Privacy Policy

Privacy Policy


Last updated: June 6, 2025

This Privacy Policy describes how INTRA NOVA LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://intranovallc.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Please review this page periodically.

How We Collect and Use Your Personal Information

We collect personal information to provide, improve, and protect our Services. This may include:

  • Contact details (e.g., name, email, phone number)

  • Order information (e.g., billing/shipping address, payment confirmation)

  • Account details (e.g., username, password)

  • Customer support communications

  • Device and usage data (e.g., IP address, browser type)

Information We Obtain from Third Parties

We may collect information from:

  • Service providers (e.g., Shopify)

  • Payment processors

  • Marketing platforms (only where legally permitted)

  • Analytics tools and tracking technologies

How We Use Your Personal Information

We use your information for:

  • Order fulfillment and account management

  • Communicating with you

  • Customer support

  • Fraud prevention and security

  • Marketing (only with proper consent)

  • Improving the Services

Cookies

We use cookies and similar technologies to analyze traffic, remember preferences, and improve user experience. You can control cookie usage through your browser settings.

How We Disclose Personal Information

We may disclose your personal information under the following circumstances:

  • With vendors and service providers (e.g., IT support, fulfillment, customer service)

  • When you consent to sharing (e.g., social login, shipping partners)

  • With affiliates or within our corporate group

  • To comply with legal obligations or in connection with a merger, acquisition, or sale

We do not sell or share mobile information or SMS consent data with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share other personal information (not related to SMS) with marketing and business partners, but only in accordance with this policy and applicable laws.

Children's Data

Our Services are not directed to children, and we do not knowingly collect personal information from anyone under 16.

Security and Retention

We take appropriate security measures to protect your data. However, no system is 100% secure. We retain personal information only for as long as necessary to fulfill the purposes described in this policy.

Your Rights

Depending on your location, you may have rights such as:

  • Right to access or know what personal information we hold

  • Right to request deletion or correction

  • Right to opt out of marketing communications

  • Right to withdraw consent (where applicable)

  • Right to data portability

  • Right to lodge a complaint

You may exercise your rights by contacting us using the information below.

Contact

If you have questions or concerns about this Privacy Policy or how we handle your data, contact us at:

Email: isaac@vettechai.com
Phone (Primary): (626) 823-5164
Address: 16436 Quail Ridge Way, Chino Hills, CA 91709, USA